☑️ Invisible shipments / shipments stuck in "new shipments"

Dear Valued Users,

We are reaching out with an important update regarding an issue that has recently affected our milkrun export shipments. Due to an unforeseen complication during a software update on our platform, there was a temporary malfunction in assigning the correct handler and warehouse to numerous milkrun export shipments. This issue occurred between Sunday and Monday evening.

As a result, shipments that were imported or created during this timeframe may not have the handler relation established, causing them to not appear as “ready” in your milkrun portal. We deeply regret any inconvenience this may have caused and are fully committed to resolving this matter.

Our technical team has identified and corrected the underlying problem, ensuring that all shipments imported after Monday evening, 23:15, will be processed correctly. However, for shipments affected prior to this correction, we kindly request your assistance.

Please take the following steps to rectify the issue for any impacted shipments:

1. Access the milkrun portal and navigate to the relevant shipments.
2. Double-click on the handlers column within the shipment table.
3. Manually select the correct target handler and warehouse for each affected shipment.

We understand the importance of smooth and efficient operations for your business, and we sincerely apologize for any disruptions this issue may have caused. Our team is working diligently to ensure such incidents are prevented in the future.

Should you require any assistance or have further concerns, please do not hesitate to reach out to our support team through chat, email, or WhatsApp. We are here to assist you promptly.

Thank you for your understanding and cooperation in this matter. We value your continued support and trust in our services.